Guest Information

Welcome 
  Breakfast & Dining Room Service Hotel Information Spa & Leisure
Book Direct More from SimpsInns Explore

 

We hope you have a most enjoyable stay with us

The Waterside Hotel is part of the family owned SimpsInns group with award winning Hotels, Restaurants, Bars, Golf and Leisure across Ayrshire.

‘Privately Owned, Proudly Independent’, we aim to exceed guests’ expectations at every opportunity. Our friendly and passionate team are here to ensure your stay with us meets your every need.

Please take a moment to read through this Guest Information, which provides details to make your stay even more enjoyable.

If we can be of any further assistance, please contact Reception (Dial 0)


Breakfast & Dining

Breakfast

Please Note all menus can be accessed online HERE rather than printed copies in rooms. View hotel guest breakfast menu HERE

Served daily in the restaurant 7am - 10am (Mon-Fri) 8am - 10am (Sat & Sun)
A varied Continental selection or full traditional Scottish breakfast is available. Room Service breakfast is available if ordered at Reception the previous day.
(Please note a £5 supplement charge per tray applies for Room Service).

Restaurant and Bar

Open daily from 9am (Please check Reception for closing times)
Enjoy a wonderfully relaxed ambiance and the perfect place to celebrate special occasions or spend quality time with friends and family.

The stylish interior design combines warm walnut wood and quality soft furnishings to create a modern, elegant look.

Our wide range of delicious and tempting dishes are lovingly created using only the finest ingredients, sourced locally where possible.

When the sun is shining there is no better place to be than relaxing in the comfortable soft seating area of the outside terrace - perhaps with a chilled glass of wine or cold beer.

GG’s Coffee Shop & Sports Lounge (please note: this is at our sister property, The Gailes Hotel)

Open daily from 9am
GG’s offers a tasty menu throughout the day, great coffee and cake, relaxed seating and coffee shop, games’ suite and golf simulator and large screens for live sports.

Room Service

(Please note: £5 supplement charge per tray applies)

Room service is available from the main a la carte menu until 9.30pm.  If you would like food after this time, this must be pre-booked before 9.30pm from the selected menu below: 

Sandwiches

with salad garnish and crisps, choose white or brown bread

Prawn and cucumber 7.45 
with spinach and marie rose 

Tuna 6.95 
with mayonnaise and spring onion

Spicy chicken mayo 6.95
with oven roasted peppers and red onions

Mozzarell and tomato 6.95 
with pesto (V)


We have risk assessed our kitchens’ allergens; because of the nature of our food operation, we cannot fully guarantee that any food will be completely free from these allergens.  If you have an allergy, please speak to a member of our team before ordering. Full allergen/nutritional information is available on request.

Hotel Information

Check Out

Check out time is 11am at the hotel. Should you wish to extend this time*, please contact Reception (Dial 222). An additional charge of £10 per hour or part thereof applies (*subject to availability)

Express Check Out

If you have chosen the Express Check Out option at registration, you may leave the hotel without contacting Reception. All charges will be made to the credit/debit card supplied and a copy of your bill will be emailed or posted to you. Alternatively, you may prepay your account on the night before departure.  

Fire Alarm

In the event of a fire alarm sounding the alarm will be silenced after 30 seconds. Please evacuate the building if the alarm resounds or is constantly ringing. Leave the building through your nearest fire exit, which is displayed on the back of your bedroom door. Please familiarise yourself with this plan.

Once outside the building, please follow signs to the designated assembly points. The main assembly point is the car park in front of the hotel. Please follow instructions and directions given by staff at all times. If you require assistance during an evacuation, please contact Reception by dialling 0.

No Smoking

We have a no smoking policy in all bedrooms. Thank you for not smoking within the hotel. A £100 penalty applies to refresh and deep clean the room.

Hotel Services

Complimentary Wifi

Guests and hotel residents enjoy complimentary Wifi throughout the hotel and restaurant. Please ask Reception for the most up to date Wifi password.

SimpsInns - Best for Business

If you require a print out for travel documents or boarding passes, our Reception team can assist. Documents should be emailed to
[email protected] or supplied on a USB memory stick. Large quantities of documents for business and conferencing are chargeable. Fax and photocopying service available during regular working hours. This service is chargeable.

Car Parking

Complimentary car parking is available for hotel guests. The proprietors cannot accept responsibility for any loss or damage to cars parked in the hotel car park. We advise against leaving valuable possessions in your car.

Laundry / Ironing

Full laundry and ironing services can be arranged through an external local company. Please ask Reception for details. Please leave the laundry bag and list at Reception before 8am for next day delivery. Remember to clearly mark your name and room number. (No service on Sundays or public holidays).

Dry Cleaning

Guests’ clothing can be sent for dry cleaning.

Room Service

Tea / Coffee

Please enjoy complimentary tea and coffee making facilities in your room. 

Fresh Milk 

If you require fresh milk please contact Reception by dialling 0 on the bedroom telephone

Book Direct Upgrade Package 

If you have chosen our upgrade package, we kindly ask that you leave robes in room when checking out.

Telephone Rates

All external phone calls from your room are chargeable. Please dial 9 for an outside line, followed by full dialling code and number.

  • UK Local: 30p per minute
  • UK National: 40p per minute
  • UK Mobile: 90p per minute
  • International: £1.90 per minute

Pillows

Additional pillows can be requested from reception. 

Newspapers

Newspapers can be delivered to your room. Please order before 10pm the previous evening. (charges apply) 

Television

All bedrooms are equipped with state of the art flatscreen televisions. To choose channels please use remote control. For more information please contact Reception (Dial 0).

Channels

1. BBC 1 Scotland
2. BBC 2
3. STV
4. Channel 4
5. Channel 5
6. itv2
10. itv
11. Pick
12. Dave
13. Channel 4 + 1
14. More 4
15. Film4
16. QVC
17. Really
18. Music
19. Yesterday
20. Drama
27. itv2 + 1
28. E4
29. E4 + 1
30. 5 Star
32. Movie Mix
33. STV +1
45. Film4 +1
61. True Entertainment
120. CBBC
121. CBeebies
123. CBBC HD
130. BBC News
131. BBC Parliament
132. Sky News
200. BBC Red Button
601. BBC BR 1
702. BBC Radio 1
703. BBC R1X
704. BBC Radio 2
705. BBC Radio 3
706. BBC Radio 4
707. BBC R5L
708. BBC R5L X
709. BBC 6 Music
710. BBC 4 Ex
711. BBC Asian Net
712. BBC World Serv
713. BBC Radio Scot
714. BBC R n Gaidhael

Power Supply

The standard electrical current is 220 volts. Appliances with 110-115 voltage will require a transformer and plug adaptor. We have a limited supply available at Reception.

Spa & Leisure

As guests of The Waterside Hotel you are welcome to make use of the facilities at Gailes Golf:Leisure and Si! Spa at our sister property The Gailes Hotel on Marine Drive, Gailes (KA11 5AE)

Facilities include:

  • State of the art gym (subject to availability)
  • Studios and classes (subject to availability)
  • Jacuzzi, sauna, steam room and relaxation area (subject to availability)
  • Extensive range of spa treatments with ESPA products
  • PGA Professionals and Teaching Academy
  • Nine-hole resort golf course
  • Floodlit Toptracer Driving Range
  • Affordable Golf retail shop

Towels

The Reception team at Gailes Golf:Leisure will provide you with towels. Please show your room key and card.

Opening Hours

Monday – Friday 6.30am – 10pm

Saturday & Sunday 8am – 7pm

Contact

T: 01294 316090
E: [email protected]

Please note: Guest bookings made direct with hotel enjoy complimentary use of the gym, spa and leisure. Third party bookings incur a £10 charge for use of the gym, spa and leisure.

Spa Pricelist

Si! Spa facial

ESPA Boutique Facial (25 mins) £40 

Si! Spa Signature Rituals

Si! Spa Remedy (1 hr 25 mins) £120
ESPA Back, Face and Scalp Treatment (1 hr 25 mins) £120

Si! Spa Body Massage

ESPA Full Body Aromatherapy Massage (55 mins) £80
ESPA Full Body Hot Stone Massage (55 mins) £80 
ESPA Back, Neck and Shoulder Massage (25 mins) £40
ESPA Awakening Body Experience (55 mins) £80
Si! Spa Traditional Massage (55 mins) £80

Massage therapies

Traditional back, neck and shoulders (30 mins) £29 
Traditional full body (50 mins) £42 
Aromatherapy back, neck and shoulders (30 mins) £31 
Aromatherapy full body (50 mins) £45
Hot stone therapy back, neck and shoulders (30 mins) £35
Hot stone therapy full body (50 mins) £50 

Si! Spa Signature Rituals

Rainbow of Hope (45 mins) £65
Think Positive, Feel Positive (45 mins) £65

Si! Spa For Men

ESPA Golfers (55 mins) £80
Deep Cleansing Back Treatment (55 mins) £80

Waxing

Full leg £26
Half leg £18
Half arm (below elbow) £12
Bikini line £15
Underarm £11
Eyebrow £7
Lip/Chin £7

Manicures and pedicures

File & polish (15 mins) £20
Deluxe manicure (40 mins) £40
Ultimate pedicure treatment (55 mins) £50
ShellacTM hybrid nail colour (Add on, additional 15 min) £10
Add on hot stones £10

Book Direct

By booking direct we promise you a Best Rate Guarantee

Benefits of Booking Direct

  • First and foremost we guarantee you the best rate available for your stay
  • Possible upgrades (subject to availability)
  • All direct booking customers enjoy a complimentary upgrade package in their rooms on arrival
  • 10% discount when booking online
  • All direct booking customers enjoy complimentary use of the gym, spa and leisure facilities at The Gailes

Book direct with us online at any of our hotel websites:

gaileshotel.com | watersideayrshire.com | oldloansinn.co.uk

Tel: 01294 204040 
General terms and conditions apply 

More from SimpsInns

The Gailes Hotel (gaileshotel.com)
Our flagship hotel with 40 bedrooms, Penthouse, banqueting suite and adjacent golf courses.
Marine Drive, Gailes, KA11 5AE

Old Loans Inn (oldloansinn.co.uk)
Award winning country country pub, restaurant and bespoke hotel on the outskirts of Troon.
Main Street, Loans, Troon, KA10 7EX

Si! Bar:Restaurant (si-restaurant.co.uk)
Popular bar and restaurant with excellent food and private dine options. City dining here in Ayrshire.
Kilwinning Road, Irvine, KA12 8RU

Gailes Golf:Leisure (The Gailes)
State of the art gym, spa and beauty. Nine hole golf course, driving range and PGA Academy.
Marine Drive, Gailes, KA11 5AE

Si! Spa at The Gailes (The Gailes)
A brand new spa, wellness and leisure development for The Gailes Hotel - for residential and day guests. 
Marine Drive, Gailes, KA11 5AE

GG’s Coffee Shop & Sports Lounge (The Gailes)
Part of The Gailes complex with food served all day and the ideal stop-off before or after your activities.
Marine Drive, Gailes, KA11 5AE

Explore

Take the opportunity to explore everything Ayrshire has to offer with these useful online links and guides for the region 

The Waterside Hotel Concierge
watersideayrshire.com/recommendations.php 

Visit Scotland Ayrshire & Arran
visitscotland.com/destinations-maps/ayrshire-arran/ 

The Coig
thecoig.com 

Guide to Ayrshire & Arran
kingfishervisitorguides.com/ayrshire-arran/ 

Ayrshire Golf Scotland
ayrshiregolfscotland.com 

What’s On Ayrshire
whatsonayrshire.com 

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Ardrossan Road · West Kilbride · Ayrshire · KA23 9NG  ·  Tel: 01294 824414

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