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    Guest Information

    The Waterside Hotel

The Waterside Hotel

Guest Information

  Breakfast & Dining Room Service Hotel Information Spa & Leisure
Book Direct More from SimpsInns Explore


We hope you have a most enjoyable stay with us

The Waterside Hotel is part of the family owned SimpsInns group with award winning Hotels, Restaurants, Bars, Golf and Leisure across Ayrshire.

‘Privately Owned, Proudly Independent’, we aim to exceed guests’ expectations at every opportunity. Our friendly and passionate team are here to ensure your stay with us meets your every need.

Please take a moment to read through this Guest Information, which provides details to make your stay even more enjoyable.

If we can be of any further assistance, please contact Reception (Dial 0)

Breakfast & Dining


Please Note all menus can be accessed online HERE rather than printed copies in rooms. View hotel guest breakfast menu HERE

Served daily in the restaurant 7am - 10am (Mon-Fri) 8am - 10am (Sat & Sun)
A varied Continental selection or full traditional Scottish breakfast is available. Room Service breakfast is available if ordered at Reception the previous day.
(Please note a £5 supplement charge per tray applies for Room Service).

Restaurant and Bar

Open daily from 9am (Please check Reception for closing times)
Enjoy a wonderfully relaxed ambiance and the perfect place to celebrate special occasions or spend quality time with friends and family.

The stylish interior design combines warm walnut wood and quality soft furnishings to create a modern, elegant look.

Our wide range of delicious and tempting dishes are lovingly created using only the finest ingredients, sourced locally where possible.

When the sun is shining there is no better place to be than relaxing in the comfortable soft seating area of the outside terrace - perhaps with a chilled glass of wine or cold beer.

GG’s Coffee Shop & Sports Lounge (please note: this is at our sister property, The Gailes Hotel)

Open daily from 9am
GG’s offers a tasty menu throughout the day, great coffee and cake, relaxed seating and coffee shop, games’ suite and golf simulator and large screens for live sports.

Room Service

(Please note: £5 supplement charge per tray applies)

Room service is available from the main a la carte menu until 9.30pm.  If you would like food after this time, this must be pre-booked before 9.30pm from the selected menu below: 


with salad garnish and crisps, choose white or brown bread

Prawn and cucumber 7.45 
with spinach and marie rose 

Tuna 6.95 
with mayonnaise and spring onion

Spicy chicken mayo 6.95
with oven roasted peppers and red onions

Mozzarell and tomato 6.95 
with pesto (V)

We have risk assessed our kitchens’ allergens; because of the nature of our food operation, we cannot fully guarantee that any food will be completely free from these allergens.  If you have an allergy, please speak to a member of our team before ordering. Full allergen/nutritional information is available on request.

Hotel Information

Check Out

Check out time is 11am at the hotel. Should you wish to extend this time*, please contact Reception (Dial 222). An additional charge of £10 per hour or part thereof applies (*subject to availability)

Express Check Out

If you have chosen the Express Check Out option at registration, you may leave the hotel without contacting Reception. All charges will be made to the credit/debit card supplied and a copy of your bill will be emailed or posted to you. Alternatively, you may prepay your account on the night before departure.  

Fire Alarm

In the event of a fire alarm sounding the alarm will be silenced after 30 seconds. Please evacuate the building if the alarm resounds or is constantly ringing. Leave the building through your nearest fire exit, which is displayed on the back of your bedroom door. Please familiarise yourself with this plan.

Once outside the building, please follow signs to the designated assembly points. The main assembly point is the car park in front of the hotel. Please follow instructions and directions given by staff at all times. If you require assistance during an evacuation, please contact Reception by dialling 0.

No Smoking

We have a no smoking policy in all bedrooms. Thank you for not smoking within the hotel. A £100 penalty applies to refresh and deep clean the room.

Hotel Services

Complimentary Wifi

Guests and hotel residents enjoy complimentary Wifi throughout the hotel and restaurant. Please ask Reception for the most up to date Wifi password.

SimpsInns - Best for Business

If you require a print out for travel documents or boarding passes, our Reception team can assist. Documents should be emailed to
[email protected] or supplied on a USB memory stick. Large quantities of documents for business and conferencing are chargeable. Fax and photocopying service available during regular working hours. This service is chargeable.

Car Parking

Complimentary car parking is available for hotel guests. The proprietors cannot accept responsibility for any loss or damage to cars parked in the hotel car park. We advise against leaving valuable possessions in your car.

Laundry / Ironing

Full laundry and ironing services can be arranged through an external local company. Please ask Reception for details. Please leave the laundry bag and list at Reception before 8am for next day delivery. Remember to clearly mark your name and room number. (No service on Sundays or public holidays).

Dry Cleaning

Guests’ clothing can be sent for dry cleaning.

Room Service

Tea / Coffee

Please enjoy complimentary tea and coffee making facilities in your room. 

Fresh Milk 

If you require fresh milk please contact Reception by dialling 0 on the bedroom telephone

Telephone Rates

All external phone calls from your room are chargeable. Please dial 9 for an outside line, followed by full dialling code and number.

  • UK Local: 30p per minute
  • UK National: 40p per minute
  • UK Mobile: 90p per minute
  • International: £1.90 per minute


Additional pillows can be requested from reception. 


Newspapers can be delivered to your room. Please order before 10pm the previous evening. (charges apply) 


All bedrooms are equipped with state of the art flatscreen televisions. To choose channels please use remote control. For more information please contact Reception (Dial 0).


1. BBC 1 Scotland
2. BBC 2
3. STV
4. Channel 4
5. Channel 5
6. itv2
10. itv
11. Pick
12. Dave
13. Channel 4 + 1
14. More 4
15. Film4
16. QVC
17. Really
18. Music
19. Yesterday
20. Drama
27. itv2 + 1
28. E4
29. E4 + 1
30. 5 Star
32. Movie Mix
33. STV +1
45. Film4 +1
61. True Entertainment
120. CBBC
121. CBeebies
123. CBBC HD
130. BBC News
131. BBC Parliament
132. Sky News
200. BBC Red Button
601. BBC BR 1
702. BBC Radio 1
703. BBC R1X
704. BBC Radio 2
705. BBC Radio 3
706. BBC Radio 4
707. BBC R5L
708. BBC R5L X
709. BBC 6 Music
710. BBC 4 Ex
711. BBC Asian Net
712. BBC World Serv
713. BBC Radio Scot
714. BBC R n Gaidhael

Power Supply

The standard electrical current is 220 volts. Appliances with 110-115 voltage will require a transformer and plug adaptor. We have a limited supply available at Reception.

Spa & Leisure

As guests of The Waterside Hotel you are welcome to make use of the facilities at Gailes Golf:Leisure and Si! Spa at our sister property The Gailes Hotel on Marine Drive, Gailes (KA11 5AE)

Facilities include:

  • State of the art gym (subject to availability)
  • Studios and classes (subject to availability)
  • Whirlpool bath, sauna, steam room and relaxation area (subject to availability)
  • Extensive range of spa treatments with ESPA products
  • PGA Professionals and Teaching Academy
  • Nine-hole resort golf course
  • Floodlit Toptracer Driving Range
  • Affordable Golf retail shop


The Reception team at Gailes Golf:Leisure will provide you with towels. Please show your room key and card.

Opening Hours

Monday – Friday 6.30am – 10pm

Saturday & Sunday 7am – 9pm


T: 01294 316090
E: [email protected]

Please note: Guest bookings made direct with hotel enjoy complimentary use of the gym, spa and leisure. Third party bookings incur a £10 charge for use of the gym, spa and leisure.


Si! Spa at The Gailes

For more information on Si! Spa treatments, spa days and spa breaks please click here.


Book Direct

By booking direct we promise you a Best Rate Guarantee

Benefits of Booking Direct

  • First and foremost we guarantee you the best rate available for your stay
  • Possible upgrades (subject to availability)
  • 10% discount when booking online
  • Bottled mineral water in room
  • All direct booking customers enjoy complimentary use of the gym, spa and leisure facilities at The Gailes

Book direct with us online at any of our hotel websites: | |

Tel: 01294 204040 
General terms and conditions apply 

More from SimpsInns

The Gailes Hotel (
Our flagship hotel with 40 bedrooms, Penthouse, banqueting suite and adjacent golf courses.
Marine Drive, Gailes, KA11 5AE

Old Loans Inn (
Award winning country country pub, restaurant and bespoke hotel on the outskirts of Troon.
Main Street, Loans, Troon, KA10 7EX

Si! Bar:Restaurant (
Popular bar and restaurant with excellent food and private dine options. City dining here in Ayrshire.
Kilwinning Road, Irvine, KA12 8RU

Gailes Golf:Leisure (The Gailes)
State of the art gym, spa and beauty. Nine hole golf course, driving range and PGA Academy.
Marine Drive, Gailes, KA11 5AE

Si! Spa at The Gailes (The Gailes)
A brand new spa, wellness and leisure development for The Gailes Hotel - for residential and day guests. 
Marine Drive, Gailes, KA11 5AE

GG’s Coffee Shop & Sports Lounge (The Gailes)
Part of The Gailes complex with food served all day and the ideal stop-off before or after your activities.
Marine Drive, Gailes, KA11 5AE


Take the opportunity to explore everything Ayrshire has to offer with these useful online links and guides for the region 

The Waterside Hotel Concierge 

Visit Scotland Ayrshire & Arran 

The Coig 

Guide to Ayrshire & Arran 

Ayrshire Golf Scotland 

What’s On Ayrshire 

The Waterside Hotel

Website Privacy Statement

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.

Standard Privacy Policy

This privacy policy sets out how Waterside uses and protects any information that you give Waterside when you use this website.

Waterside is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Waterside may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jun 2018


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Where we collect this information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Website and In House Data Collection Policy

Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.

What we collect

We may collect the following information on a consent only basis:
•    name and job title
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased. 
When consent is given to sue the information for marketing and communication purposes it is used for the following reasons:
•    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•    From time to time, we may also use your information to contact you using your provided email address for market research purposes. 

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted form the mailing lists and removed from the database permanently with no archived records retained.

The Waterside Hotel

Website Terms and Conditions

Your use of the Waterside Hotel Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Waterside Hotel · Ardrossan Road · West Kilbride · Ayrshire · KA23 9NG.


Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.


The images, logos and names on this Web Site which identify Waterside Hotel or third parties and their products and services are proprietary marks of Waterside Hotel and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Waterside Hotel or any third party with respect to any such image, logo or name.


Waterside Hotel reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Waterside Hotel at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.


Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Waterside Hotel or its service or product suppliers of its charges from time to time. Please contact us on Tel: 01955 603344 | Email: [email protected]

In the event that you use any of the services contained on this Web Site for commercial use, Waterside Hotel shall be entitled to charge you at its applicable rates in respect of such commercial use.


The copyright in the material contained in this Web Site belongs to Waterside Hotel or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Waterside Hotel or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.


Whilst Waterside Hotel has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Waterside Hotel or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Waterside Hotel be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Waterside Hotel does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Waterside Hotel does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Waterside Hotel's liability for death or personal injury resulting from negligence of Waterside Hotel.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Waterside Hotel or its licensed source. All rights of Waterside Hotel in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Waterside Hotel makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Waterside Hotel. When you activate any of these links, you will leave Waterside Hotel Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Waterside Hotel does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Waterside Hotel or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

The Waterside Hotel

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

The Waterside Hotel


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